Where are my results?
We are currently processing a high volume of samples and are experiencing delays with Royal Mail returning samples. Our current service advice is as follows:
- Samples taken via our testing centres are being turned around as expected within the chosen service level.
- Postal samples for departure travel testing are currently being turned around within the expected 24 hours of receipt at the laboratory (12noon on the day of Royal Mail delivery).
- Postal samples for Day 2 and 8 International arrivals are currently taking the expected 48 hours from receipt at the laboratory (12noon on the day of Royal Mail delivery). That means that we aim to provide the result by 12 noon two days later. A small number of samples are currently going beyond this.
At this point, we ask customers to check the Royal Mail parcel tracking website to see if the sample has arrived at our facility. After this, please use our sample tracking system and follow the advice above according to the sample type.
To assist us in dealing with urgent queries, please only contact us to chase your sample once the above guide time has passed without an email update or is not visible on the sample tracker. We are doing all that we can to process samples as quickly as possible.