Current Service Update
EASTER WEEKEND OPERATIONS
The Easter bank holiday weekend falls between Good Friday (Friday 2nd April 2021) and Easter Monday (Monday 5th April 2021).
Our Test Centres, Drop Boxes, Customer Service and Laboratories will operate as normal over the Easter bank holiday weekend.
The only services that will be affected will be:
- DPD - There will be no test kits dispatched or delivered on Friday 2nd April 2021 and Monday 5th April 2021. Ensure that you purchase your test kit in plenty of time to arrive before the weekend. Alternatively, visit one of our testing centres. Click here to book a testing appointment.
- Royal Mail - There will be no samples collected or delivered on Friday 2nd April 2021 and Monday 5th April 2021. Please see the table below showing the expected delivery date to the laboratory. Note that this is estimated and not guaranteed. We advise that samples should be sent via our drop box service which will operate throughout. Click here for our drop box locations - you do not need to book - just drop off any time within the opening hours for the location.
|Sample Posted Date||Expected Delivery to the Laboratory|
|Thursday 1st April||Saturday 3rd April|
|Friday 2nd April||Tuesday 6th April|
|Saturday 3rd April||Tuesday 6th April|
|Sunday 4th April||Wednesday 7th April|
|Monday 5th April||Wednesday 7th April|
|Tuesday 6th April||Wednesday 7th April|
|Service returns to normal|
Can I get an appointment in the weekend?
Yes, all of our test centres offer appointments 7 days per week.
Can I order a sample kit for someone else?
Yes. When you register online you must then enter the details of the person taking the swab. You are however not allowed to resell the test kits without an agreement with AssuredScreening.com.
Can I pay for my test at the test centre?
No. We are unable to take any kind of payment on-site. It is essential that you purchase a test online before visiting the centre.
How can I make an appointment for a swab?
How do I get the sample to you in time?
You need to consider the time window given by the airline and add the turnaround time we need to process your sample, as well as the time taken to return to our laboratory.
If you have taken a test at our test centre, you will have selected a turnaround time during the checkout process.
If you have taken a sample at home, our postal kits include a reliable 24 TRACKED service however, we can’t guarantee that your sample will be delivered to us next day. You can, of course, drop your sample off at one of our nationwide drop boxes. These are returned every night to our laboratory, 7 days per week.
How long will I be able to keep my test kit?
The test kits are sealed and typically don’t expire for at least 6 months after purchase.
How long will it take to get my results?
Results are normally processed within the guided turnaround time provided with each product. This may vary for each product. If you are accessing a test through one of our clinical partners, turnaround times are based upon the agreed service level agreement between our lab and the clinical partner. This may vary from our direct to lab offering.
I have ordered a test online but no longer want to take it. Can I have a refund?
If you have booked an appointment at one of our testing centres, you are entitled to a refund should this be cancelled upto 48 hours prior to the appointment time. There is no refund provided for appointments cancelled within 48 hours of the appointment time.
If you have ordered a test kit in the post, you would need to return the test kit to us so that we could register the test as spoiled. We are able to refund you the laboratory process fee but would need to deduct postage and the cost of the spoiled kit (cost of £25). You would therefore receive a partial refund once we have received the returned kit, together with your order reference number.
Please note, we only offer refunds on unused testing kits that are returned to us within 28 days of the kit being purchased.
If you have submitted the test to the laboratory or is enroute via postal/courier networks, we are unable to offer a refund from this point. The test will be processed and a result reported.
I posted my sample but have not yet seen a certificate
Providing you have registered your test correctly, you should have had your result within the expected time frame. If you posted the sample, you can track when it was delivered using the Royal Mail Tracking Number provided. We usually receive post by 10am, therefore results may take up to 4pm the next day to be issued. Please bear in mind that we do not receive post on a Sunday.
Is your lab/test approved by PHE?
PHE does not approve laboratories or tests for COVID testing. Please click here for confirmation and clarity from the UK government.Our test methods and sample kits are approved for use based on real-time reverse transcription quantitative polymerase chain reaction (RT-qPCR). The test utilises CE-IVD approved test kits allowing use in the UK and Europe.
AssuredScreening.com is a registered COVID test provider with the Department of Health and Social Care.
My airline wants to see specific details on the certificate, is that possible?
We have a sample test certificate online, please click here to view this. Please check this sample for the information available or forward to your airline for approval. We are unable to make any changes to the information provided on the certificate. It is the responsibility of the traveler to ensure that the certificate we provide is fit for the purpose you require it for.
My flight is on a Wednesday and I have to swab on a Sunday. How do I get the sample to you?
Whilst Royal Mail has a reliable 24 TRACKED service which is included with your sample kit (for home sampling kits only), we can’t guarantee that your sample will be delivered to us next day. You can, of course, drop your sample off in one of our drop boxes (these are located nationwide), arrange for your own courier or investigate alternative postage methods with Royal Mail.
My flight is on this date, when do I need to test?
Unfortunately, we can’t give specific advice on this as every airline/country of destination has their own policy. The best thing to do is to check with your airline and consider whether the xx hours specified are from departure or arrival. Then work your way back to the date/time of the start of the test window.
When you complete your swab, you need to register it and state the time you completed the test. This information is printed on your travel certificate. You can view an example certificate here
My results were due some time ago, why have I not seen my results yet?
In certain instances, our emails may appear in your junk / spam folder. Please check regularly. Also, check that you have registered your sample online before posting / dropping it off. It is vital that you have registered your details against the sample specimen number. If not registered, we won’t have an email address to link the results to. Check that you have received a confirmation email directly after registration. Your sample kit contains 3 copies of a unique sample ID barcode. You should keep one for reference. If still in doubt, click here
The Post Office staff are refusing to accept my parcel over the counter because it contains a swab. What can I do?
Please post your parcel in a Priority Post Box. You can find the one closest to you via the Royal Mail website or by clicking here.
What are your opening hours?
Our lab is open 24 hours a day, 7 days a week. Once a test has been purchased online, you can collect and drop off your test, contact-free, via our Barnard Castle facility.
When do I need to purchase my test kit?
You should order your sample kit well in advance of travel to ensure it arrives in time for you to administer the swab and get it back to us in time. We do send them out via Tracked 24 but we are unable to guarantee Royal Mail. We need 24-30hrs from receipt of your sample to issue a certificate. Test kits have a shelf life of at least 8 months so can be ordered in bulk or well in advance.