Problem with a Test Supplied by a Third Party

All information, turnaround times etc. detailed on this site is based upon customers of directly. Turnaround times for tests bought through resellers or clinical partners vary as per the agreed service level agreement.

All enquiries must be directed through the company which you purchased our test from. laboratories provide testing to many clinics, clinical partners and resellers. In such agreements, is a laboratory only service and we have no access to your patient records. Your test kit reseller is responsible for your care.

Please contact them for assistance. only wants to partner and offer our testing through companies that provide patients with an excellent service. If you are concerned about the service provided by one of our partners then please submit the complaint form below.

Report a clinical partner/reseller