My Test Has Not Arrived Or Is Damaged

We are sorry to hear you are having problems with your test kit.

Orders placed before 2pm (Monday – Sunday) are sent same day dispatch for delivery the next day* via DPD.

DPD will provide tracked delivery and you can contact DPD to notify them of a safe place to leave their parcel, arrange an alternative delivery address or collect from a Lloyds Pharmacy, Morrisons or Matalan.

Delivery should occur the day after postage. Your delivery may occur later in the day. Please allow the full day before contacting us.


*as per DPD next day service coverage areas - click here to check DPD services available for your postcode

In the event that your parcel is lost, damaged, missing components or incorrect, please submit the form below.

Report a lost, damage or incomplete parcel/kit

Contact us by phone on 0800 135 7095 (lines open 9am - 5pm Monday to Friday).