We are sorry to hear you are having problems with your test kit.
Orders placed before 3pm Monday-Friday are dispatched the same day by Royal Mail on a tracked 24 hour service. You should be notified by Royal Mail on the evening of dispatch of the tracking number and an estimated delivery time.
Please track the status of your test kit delivery via the Royal Mail website before contacting us.
Delivery should occur the day after postage (Monday-Saturday). Whilst an estimated delivery time is provided by Royal Mail, your delivery may occur later in the day. Please allow the full day before contacting us.
In the event that your parcel is lost, damaged, missing components or incorrect, please click here.