Help for Existing Customers
I Bought my test from a third party
Choose this option if you bought your test from a partner, clinic or reseller (not from the assuredscreening.com website).
My Test has not Arrived or is damaged
Choose this option if you ordered your test from assuredscreening.com and it has not arrived as expected, or has arrived and is damaged.
Where are my results?
Choose this option if you ordered your test from assuredscreening.com and need help finding your test results.
There is a problem with my results
Choose this option is you ordered your test from assuredscreening.com and you have a problem with your test results.
Any other problems
If you ordered your test from assuredscreening.com and have any other problems.
How to make a complaint
We always try to ensure that our service is up to your expectations, but if it isn’t then please let us know. We want to work with you to understand what’s happened and put it right.